Frequently Asked Questions
Everything you need to know about your iScooter experience.
What is the average shipping time for my order?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes between 3 to 7 business days via our reliable logistics partners.
Do iScooter electric scooters come with a warranty?
Yes, all our electric scooters come with a 12-month limited warranty covering the motor and battery, and a 6-month warranty for other essential components against manufacturing defects.
What is your return policy for new scooters?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the scooter in its original packaging and unused condition for a full refund or exchange.
Are the scooters waterproof and safe to ride in the rain?
Our scooters have an IP54 water resistance rating, meaning they are protected against light splashes. However, to ensure the longevity of the electrical components, we do not recommend riding in heavy rain or through deep puddles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm to make your purchase easier.
How do I track my delivery?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.